The Citizens’charter has been a land mark initiative in ensuring citizen-centric ad- ministration. But it is yet to reach its full potential. Identify the factors hindering the realisation of its promise and suggest measures to overcome them.

Model Answer Approach

1. Decode demand: Identify the directive verb (discuss / examine / critically analyse) and bound the scope to Citizens Charter.
2. Intro (40–50 words): Define the core concept; anchor with a definition, data point, or constitutional/historical reference.
3. Body: 2–3 thematic sub-heads with crisp points, examples and counter-arguments. Add a relevant case study or committee/report.
4. Conclusion (30–40 words): Forward-looking — recommendations, way forward, or a constitutional/ethical anchor.

Structure Checklist

• ✓ Definition / context in intro
• ✓ Minimum 1 data point or report
• ✓ Multi-dimensional arguments
• ✓ Counter-view / limitations
• ✓ Diagram, flowchart or map (if applicable)
• ✓ Way forward in conclusion

Keywords to Use

Related UPSC Mains Questions

From the same microtheme — Citizens Charter.

• Citizens’ Charter is an ideal instrument of organizational transparency and account- ability, but it has its own limitations. Identify the limitations and suggest measures for greater effectiveness or the Citizens Charter.
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• Though Citizen’s charters have been formulated by many public service delivery organizations, there is no corresponding improvement in the level of citizens’ satis- faction and quality of services being provided. Analyze.
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